Knowledge Base - Article Details
Issue: Many students are experiencing issues when trying to make payments or get tuition discounts.
- Session Timeout error message (KA-02602 Session Timeout Error when trying to make payment)
- Heber J. Grant discount not showing
- Student gets a "no balance due" message when trying to make a payment
- Discounts are showing as a credit instead of a zero balance
Resolution Progress: Our engineers and product managers are aware of these issues and are working on permanent solutions to prevent these from happening in the future. We do not currently have an estimated date/time for resolution.
Here is an additional list of known payment issues that were recently fixed:
- 15% discount not showing
- Address the issue preventing payment
- Can't make a payment - Payments posted several weeks late this last term and prevented students from making payments.
- Student charged the wrong tuition rate
Students experiencing any of these finance issues are encouraged to follow the Knowledge Articles associated to the problem above and/or submit a support request.