Knowledge Base - Article Details

IMPORTANT: The name that appears on your diploma or certificate will match the name in the Student Portal. Also please note that a diploma is given for completion of a bachelor's degree. A certificate is given for completion of a BYU-Pathway Worldwide certificate. 

Applying for Certificate/ Diploma
To apply for your certificate or diploma, log into your student portal and follow these steps:

  • Select "Support” then “Companion"
  • Log into Companion using your byupathway.edu email address
  • Select the “Services” icon at the bottom of the page
  • Select “Graduation Application”
You will need to fill out a separate application for each credential or completion certificate you are applying for. If you plan to participate in one of the commencement ceremonies offered through BYU-Idaho or Ensign College, you must fill out the graduation survey contained in the application by the deadline for your name to be printed in the commencement program.

Receiving Your Credential
A. Electronic Credential:
  • You will receive an email to claim your electronic credential, to your byupathway.edu email address. This will appear once it is avaliable. Instructions to order a paper copy will be included in that email.
  • Electronic credentials will be accessible by the end of the term following the one in which the credential was awarded (6-8 weeks after grades have been posted).

B. Paper Credential:
Students can ask to have a paper copy of their credential mailed to them. After the student receives the electronic copy, they must request the paper copy. BYU-Pathway will pay for the first paper copy of each certificate, associate degree, and bachelor’s degree that is awarded. If you want more copies, you will have to pay for them.

After you receive the electronic credential in your student email:
  • Go to the printing website. The link is in the email from Michael Sutter, the company that provides your diploma.
  • Log in with your BYUPW username and password.
  • Check your mailing address and submit your request.
After the printer processes the request, domestic delivery usually takes 1–2 weeks.
International delivery can take 3–4 months.

C. Submit a Missing Certificate or Diploma Request:
  • Go to BYU-Pathway Companion: https://companion.byupathway.edu 
  • Click on the "Services" icon. 
  • Click "Support Cases." 
  • Choose "Submit New Case."
  • In the "Detailed Description" section of the case, request the support agent to fill out the "Report Graduation Issue" form on your behalf, provide a short description of the issue, the missing program version (certificate or diploma), the term in which it was completed, and the approximate date it was ordered.
  • Click "Submit."

A support case will be created and our team will review your request. You will receive an email update once your request has been reviewed. Any credentials needing to be awarded will be included in the next term's printing cycle.