Knowledge Base - Article Details

Issue: A missing institute course on your academic record may prevent a transcript from being sent correctly to another school or program. 

If a required institute course does not appear on your BYU-Pathway, Ensign College, or BYU-Idaho record, our Records team can help send an official institute transcript on your behalf. Please review the steps below to proceed. 

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Step 1: Verify Your Courses 

Before requesting help, please verify that the institute course is missing: 

  1. Log in to your Student Portal.
  2. Check your list of completed and in-progress courses.
  3. Confirm whether the institute course is missing from your record. 

If the course appears incorrectly or is missing, continue with the steps below. 

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Step 2: Understanding When to Submit a Support Request

You should submit a support request if: 

  • You completed an institute course that is not showing on your academic record

     and

  • You need an official institute transcript sent to another school. 

This applies to all institutions, including: 

CES Institutions 

  • BYU–Idaho 

  • BYU (Provo) 

  • Ensign College 

  • Seminaries & Institutes 

  • Non-CES Institutions (external college, university, credentialing program)

 

Step 3: How to Submit Your Request 

If you need an institute transcript sent, follow these steps: 

  1. Login to the Help Center Help Center and click +Submit New Request 
  2. Title Request: Institute Transcript Request – Missing Course 
  3. Product/Service: Transcripts – Records Request
  4. In the description list the following pieces of information, 
  • List the missing course(s)
  • Your Full Name
  • The email you prefer to be contacted at
  • The reason for the transcript request (admissions, transfer evaluation, graduation, etc.)
  • Provide destination school details including School name, Institution ID (if known), other school's department email address
  • Date you need the transcript by (if unsure, write "Send as soon as possible.")
  • Add any screenshots or documentation 

            5.Click Submit

 

Important Reminders 

  • Students cannot submit the institute transcript form themselves. Our Records team must complete it for you. 
  • Please make sure the receiving email you provide is an official institutional address. 
  • Providing all the needed details that were listed above will prevent delays and help us process your request as quickly as possible.