Knowledge Base - Article Details
Step 1: Go to help.byupathway.edu and click Sign in at the right side of the top menu.
Step 2: Sign in using your BYU-Pathway email for the Microsoft log in, and then your Church account username and password. Use login@byupathway.edu if you cannot remember your BYU-Pathway email.
Step 3: Click the +Submit a New Request button located at the bottom of the My Support Requests tile.
Step 4: Fill out the form by providing:
- Title: A description of your issue. Please be specific.
- Product/Service: Select the category that best fits your issue (e.g., "Canvas – Login Issue", "Finance – Payment Issue"). This is critical for your ticket.
- Preferred Contact Method: Choose how you'd like to be contacted (Email, Phone, or WhatsApp).
- Description: Provide a detailed explanation of the issue you're experiencing. Describe the system you are using, the error that is happening, and what device you are using.
- Attachments: Attach any relevant files or screenshots. The more detailed you are the quicker the resolution. A screen recording of your issue is very helpful.
Step 5: Click the Submit button to send your support ticket.
Step 6: Track the status of your support requests by signing back into the Help Center and navigating to the My Support Requests section. If a ticket is closed but your issue persists, you can reopen it within seven days by adding a new comment.
To review a video about this process, please watch this video. https://bcove.video/4m68ofN