• Verify which courses are registered by going to the Classes section of the student portal homepage.
  
• Compare those courses to what appears in the Canvas Dashboard.
  

• Issue: There is a registered course that is missing in Canvas.
• Resolution: We are actively working to restore students' registered courses back into Canvas.

Dropped Courses Still Showing

• Issue: Student dropped a course that is still visible in Canvas.
• Resolution: We are actively working to remove all dropped courses from Canvas.
• Please do not continue doing coursework for dropped courses.
  • Reach out to the Instructor through Canvas to notify them that the course has been dropped.

Non-registered Courses Showing 

• Issue: There is a non-registered course appearing in Canvas.
• Resolution: We are actively working to remove all non-registered courses from Canvas.

Students who continue to see any of the above issues should do the following:

• Go to the Help Center
• Sign-in with your byupathway.edu login
• Click Submit a New Request
  • Title: Incorrect Courses in Canvas
  • Product/Service: Canvas - Course Issue
  • Preferred Contact Method: Verify your preferred method is set
  • Description: 
    • Include what courses you are registered for and would expect to see in Canvas
    • Screenshots of the entire screen showing the URL
  • Click Submit