Knowledge Base - Article Details
Issue: Student has a Gathering Hold preventing them from registering.
Solution:
- All active PathwayConnect students are required to choose a Gathering day and time.
- To clear the hold, please do the following:
- Go to your student portal.
- Navigate to Academics > Gatherings.
- Click Schedule.
- Choose a Day and Time that works best and submit your selections.
- Once your Gathering selection is submitted, the Hold should be cleared.
Note: Students that have graduated from PathwayConnect and have moved on to Certificates and Degrees do not have to choose a Gathering.
If you are placed on a Gathering Hold incorrectly, please log into the Help Center at https://help.byupathway.edu/ and submit a new request with the following information:
- Title: Erroneous Gathering Hold
- Product/Service: Gathering Hold
- Description: specify the reason you shouldn't have a gathering hold (i.e. "I have just completed PathwayConnect and shouldn't be in a gathering" or "I am a Certificates and Degrees student and shouldn't have to select a gathering", etc.)
- Attach a file:
- include a screenshot of the hold on your account