Knowledge Base - Article Details · Customer Self-Service

If you are experiencing a technical issue, please try clearing your cache and cookies, opening an incognito window, or using several different browsers and devices to mitigate the problem.

Clearing your cache and cookies:

Google Chrome
Safari
- Safari (Desktop)
- Safari (Mobile)
Microsoft Edge
- Microsoft Edge (Desktop)
Mozilla Firefox

Opening an incognito window:

Google Chrome
- Desktop
  - Ctrl + Shift + N (Windows/Linux)
  - Command + Shift + N (Mac)
- Mobile
  - Android
  - iOS
Microsoft Edge
- Desktop
  - Ctrl + Shift + N (Windows/Linux)
  - Command + Shift + N (Mac)
- Mobile
Mozilla Firefox
- Desktop
  - Ctrl + Shift + P (Windows/Linux)
  - Command + Shift + P (Mac)
- Mobile
  - Android
  - iOS
Safari
- Command + Shift + N (Mac)
- iOS

If these general troubleshooting steps do not resolve your issue, please Create a Case through the Help Center.

If you are unable to access the Help Center:

Visit https://byupathway.edu.
Click the Help button at the top of the page.
Go to the Future Students section (even if you are a current student).
Under Enrollment Help, select Submit Request.