Knowledge Base - Article Details
If you are experiencing a technical issue, please try clearing your cache and cookies, opening an incognito window, or using several different browsers and devices to mitigate the problem.
Clearing your cache and cookies:
- Google Chrome
- Safari
- Microsoft Edge
- Mozilla Firefox
Opening an incognito window:
- Google Chrome
- Microsoft Edge
- Desktop
- Ctrl + Shift + N (Windows/Linux)
- Command + Shift + N (Mac)
- Mobile
- Desktop
- Mozilla Firefox
- Safari
- Command + Shift + N (Mac)
- iOS
If these general troubleshooting steps do not resolve your issue, please Create a Case through the Help Center.
If you are unable to access the Help Center:
- Visit https://byupathway.edu.
- Click the Help button at the top of the page.
- Go to the Future Students section (even if you are a current student).
- Under Enrollment Help, select Submit Request.