Issue: Learner requests to lower a Skill (Writing, Reading, Listening, etc...).
 
Solution:
  • Navigate to help.byupathway.edu
  • Learner signs in the same way they sign-in to the BYU-Pathway Worldwide Portal
  • Click Submit a New Request
  • Fill out the form specifying which Skill to lower (Reading, Writing, Grammar, Vocabulary, Listening, Speaking)
  • Specify which level the Skill needs to be lowered too
  • Learner can also request to be moved up a level using the same instructions