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How do students order Official Transcripts? 
 
Note: BYU-Pathway Worldwide does not print official transcripts for students. Holds will not prevent a student from ordering their official transcript. BYU Pathway does NOT allow third-party ordering. Students can request Official Transcripts for more than one organization (Pathway Connect, BYU Idaho, Ensign College) by sending multiple forms. One for each organization. Please send the form once.
 
BYU-Pathway Worldwide will cover the fee for the first two transcript orders. The student will be responsible for paying for additional copies. 
 
 
Accessing the companion bot from the new Student Portal 
 
 
2- Select the "Documents" button on the left-hand menu.
 
3- Once it expands select the "Official Transcripts" button.
 
4- The link will direct the student to the companion bot; student must follow the procedure found below in Companion Bot Procedure. 
 
 
Companion Bot procedure
 
 
2- Select the "Services" button at the bottom of the page.
 
3- Select the "Official Transcripts" button.
 
4- Select the "Order Official Transcripts" button.
 
Fill out the information requested.
 
5- Choose the Institution you would like the Official Transcripts to be sent to. 
 
6- Type the name of the institution, group, or person receiving the transcript.
 
7- Type the email for the recipient of the Official Transcripts. Double-check before sending.
 
8- Select the "Submit" button.
 
*This process can take 7-10 business days.
 
 
How do students order Unofficial Transcripts? 
 
Note: Unofficial transcripts are accessed through a link under the Documents Tab in the Student Portal. Once the student has populated the unofficial transcript, they can click the Printer Icon to print a copy.
 

A student’s unofficial transcript will list all coursework completed from PathwayConnect, BYU-Idaho, Ensign College, and Institute. The coursework will be grouped by campus. Transfer credit completed at an institution not mentioned above will be listed in the Transfer Work section of the document

 
Student Portal procedure
 
1- Go to the Portal
 
2- Select the "Documents" button on the left-hand menu.
 
3- Once it expands select the "Unofficial Transcripts" button.
 
4- Click the Unofficial Transcript PDF link to populate the document.
 
5- To print the transcript, click the printer icon.
 
 
What if A Student Sees An Error on Their Transcript? 
 
1- Go to: BYU Pathway Help
 
2- Log in with your username and password
 
3- Click "Submit a New Request" 
 
How can students reopen a ticket?
 
1- Access Companion Bot through the student portal 
 
2- Select the "Services" button at the bottom of the page.
 
3- Click on "Support Cases" 
 
4- Click on "Closed Cases" 
 
5- Click on "Reopen ticket"